Boost your website chat with the perfect tool
For the last 1 year, we have been using Zoominfo which will help us a lot with additional chat features. It is very easy to use and …
Overview
What is ZoomInfo Chat?
ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.
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What is ZoomInfo Chat?
ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ZoomInfo Chat?
ZoomInfo Chat (formerly Insent) is a human-first Conversational Marketing Platform that connects marketing and sales to target accounts—from the moment they land on the website.
The vendor states that Insent is not meant to be an average chatbot solution, and that it allows the user to:
1. Focus on connecting prospects with people, not bots
2. Turn a company website into its strongest sales channel
3. Enable sales to craft the perfect conversation starter
The vendor states that Insent is not meant to be an average chatbot solution, and that it allows the user to:
1. Focus on connecting prospects with people, not bots
Give top-tiered accounts a human-led buying experience, from offline to online channels, including the website. Because conversations are better when it feels like the other person is listening.
With ZoomInfo Chat, users can prioritize sales teams’ website visitor notifications for ideal prospects, and leverage bots as the back-up to set meetings while they’re busy, or out-of-office.
2. Turn a company website into its strongest sales channel
A website is the best source for opportunity creation, so Insent.ai allows the user to double down on marketing efforts there.
Capture low-hanging fruit by talking to the buyers from dream accounts while they are on your website.
3. Enable sales to craft the perfect conversation starter
Fuel sales teams' live conversations with side-by-side views into engagement data from an enterprise CRM and Marketing Automation Platform.
ZoomInfo Chat provides reps insight into account/prospect behavior, campaign membership, and recent engagement data to spark that compelling conversation.
ZoomInfo Chat Integrations
ZoomInfo Chat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.
Reviewers rate Support Rating highest, with a score of 9.6.
The most common users of ZoomInfo Chat are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(47)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
ZoomInfo is a great collaboration tool in the sales department. It's great for determining prospected clients as it provides information from all angles. It provides information such as organization, provides information on what type of hardware and software they currently utilize, etc. We have integrated this tool with our CRM which helps us to collect detailed information about the accounts and prospects, identify the high-value accounts and optimize the sales cycle.
- Integrates well with outlook.
- Meetings with clients.
- Targeting high-priority accounts is easier.
- Limited options for integrations, you need to use tools like Automate.io in most cases.
- Mobile access is missing.
- Little better insight would be possible.
- 360 degree information about client.
- Break rooms.
- Reasonable Pricing.
- Easy to use.
- Sales cycle improvement.
- Personalized messaging.
- Quality lead data.
March 15, 2022
Improve your sales funnel. Fast!
We have tried a few different chat options previously but Zoominfo chat is what we settled on. It was really simple to set up and integrated well with other tools (like Slack and Hubspot) that we use alongside it. I think this is a fantastic tool to have if you want to work on your Account-based Marketing strategy. We have identified prospects with it (which converted) that we would not have been able to otherwise. We use it to build up targeted chats based on properties we identified earlier and we route conversations to our Business Development team when we feel that it is maturing enough to pursue the lead. Overall it has been a fantastic addition to our sales funnel.
- It is really great at integrations. We were able to plug in Slack without breaking a sweat. And it works really well with our other tools as well.
- Implementation and setup was very easy and smooth. I actually anticipated it to be a lot bumpier but I was surprised at how quickly and smoothly it went.
- They have a great support team too. Anytime we have gotten in touch with them, we have had a great experience.
- Getting it to work on my mobile phone was a pain point. I just gave up after a while.
- More integrations would be nice. Don't get me wrong, what it does, it does well. But the integration options are still limited.
- Integrations.
- Automated bot workflows.
- Engagement history.
- Support.
- It has improved our top of the funnel strategy quite significantly.
- Lead to improved conversions, our teams are talking to the right people more frequently with Zoominfo Chat.
- Setup and implementation time was minimal so there was no loss of productivity.
March 26, 2020
Great for enhancing your customers' buying experience
Score 10 out of 10
Vetted Review
Verified User
We use Insent for the following:
Talk to website visitors to identify interest and intent.
Book demos for visitors.
Predict conversion and revenue.
- Clean UI.
- Slack integration.
- Great customer success team.
- No mobile app.
- Limitations on products that you can integrate with.
- Great for generating MQL's.
March 25, 2020
Insent is Great!
Score 10 out of 10
Vetted Review
Verified User
We have used Insent to increase sales conversions. It helps us convert website visitors to customers with less friction with the chatbot and Slack integration.
- Slack integration
- Chat bot
- It'd be great if I could access it on a mobile app.
- Increased sales
N/A
March 25, 2020
Honest Insent product review from a hands-on user
Score 8 out of 10
Vetted Review
Verified User
- Warmer prospect support & management.
- Chatbot is helpful for SDR.